DGI 2015 Wrap-up and what’s ahead for 2016

How DGI was born

Gisele Mesnage founded the Digital Gap Initiative (DGI) on a stormy Sunday in Sydney on 7 December 2014.

Gisele recalls:

“At the time I was in the midst of a legal action pursuant to the Disability Discrimination Act (DDA) against supermarket giant Coles, over the accessibility of their website. It was at least the 12th DDA complaint I had lodged over web accessibility issues since 2001. My experience in conciliating these cases led me to believe that a more systemic approach – including legislative reforms – was needed to tackle digital accessibility issues in our digital age. So on Sunday 7 December 2014 I was bouncing ideas on this question over the phone with a friend, Leah Grolman. We were both drinking Rooibos tea and chatting between breaks in the wild thunderclaps that raged over Sydney. By the end of the storm, the Digital Gap Initiative had been born and named.”

Connecting

Gisele then connected with people who shared the vision for the goals of DGI.  On 15 April 2015 an inaugural meeting of an informal DGI management committee was held over Skype.  It was decided that DGI would operate as a network.

Launch events in Melbourne, Sydney and Canberra

Melbourne – Global Accessibility Awareness Day

On 13 May 2015 the company AccessHQ hosted an event at its Melbourne offices to launch DGI.  Ted McCoskey, who had taken on the role of President of DGI, and Gisele Mesnage, founder of DGI, both spoke at this gathering.

Sydney – Global Accessibility Awareness Day (GAAD)

This was followed by a bigger launch event at the Sydney Hilton on 21 May 2015, Global Accessibility Awareness Day. The event was again sponsored by AccessHQ and attended by over 50 government and business representatives.  Ted and Gisele again addressed this gathering.  One of the guests at the event was Greens Senator Lee Rhiannon, who invited DGI to hold a launch event at Australian Parliament House in Canberra.

Parliament House, Canberra – World Usability Day (WUD)

The Canberra launch took place at Australian Parliament House on 12 November 2015 on World Usability Day (WUD).

The event was co-hosted by Senators Rachel Siewert and Lee Rhiannon (the Greens) and Senator Jo Lindgren (Liberal Party) and Senator Carol Brown (ALP).

The launch event, opened by DGI Founder, Gisele Mesnage (download Opening Speech document here) was attended by 60 people, including parliamentarians and other government representatives, as well as business and community leaders.

The highpoint of the event was Gisele’s opening speech (below), and a panel discussion hosted by Ted McCoskey. Panellists included Greg Barnett (AccessHQ), Roger Sniezek (Coles), Andrew Arch (Digital Transformation Office), Christos Petrou (IBM), Alex Varley (Media Access Australia), Johmar Gazo (NAB), Sarah Pulis (PWC) and James Newton (DGI).  The animated discussion explored the theme of inclusion and innovation.  The event received a special video message from Lainey Feingold of the Lainey Feingold Legal Office in the US.

Acknowledgements

We extend warm thanks to all those who donated to our chuffed.org appeal and made it possible for three DGI members to travel to Canberra to participate in the event.  We also wish to extend special thanks to Coles for paying for the catering at the event, to NAB for a $1,000 donation, and to all panellists and other supporters who assisted us with practical tasks.

Other 2015 Highlights

Our Focus for 2016

  • Accessible online shopping such as Coles
  • Continued campaigning on Touch Screen POS devices such as the “Albert”
  • Advocating for designated accreditation codes to be applied to ICT, web and other digital accessibility skills training under the Australian Skills Quality Authority (ASQA)
  • Accessibility and ICT public procurement
  • Advocating against PDF as a sole format for online downloadable documents
  • Networking
  • Opening up discussion on compliance-based standard on digital accessibility

DDA Standards: A Good First Step for an Inclusive Digital Society

Access to technology is at least as important as accessing premises. One struggles to find a transaction that, these days, takes place without the use of digital technology – computers, payment devices, mobile phones and tablets, white goods and appliances.

The Digital Gap Initiative advocates for national, compliance-based standards to address impediments to accessibility of digital technologies.

Finish Reading: DDA Standards: A Good First Step for an Inclusive Digital Society

Councils set to leave a bad Taste in the mouth of disabled event-goers across Australia

Hobart City Council is on the verge of signing up to use the Commonwealth Bank’s inaccessible EFTPOS tablet, Albert as the key payment device for their 2015/16 Taste of Tasmania food festival.

The Digital Gap Initiative wrote about this device on 18 September, after its Founder and President met with CommBank to express their concerns.

Digital Gap Initiative Tasmanian member, James Newton, met with Hobart City Council representatives last Friday, 25 September.

Finish Reading: Councils set to leave a bad Taste in the mouth of disabled event-goers across Australia

Commbank’s new EFTPOS “Albert”: Accessibility short-changed

by Gisele Mesnage and Ted McCoskey

Our first editorial is not published with the intent of naming and shaming the Commonwealth Bank of Australia (CBA) or any other business. Our message is that the story of Albert highlights the need for national, compliance-based standards on digital accessibility.

Albert is a new touch-screen tablet EFTPOS payment device developed and promoted by CBA in partnership with global hardware and software specialist Wincor Nixdorf and design firm IDEO.

Albert has been available to Australian merchants since March 2015 and the bank is marketing it to retailers, cinemas, restaurants and other businesses and government services that use EFTPOS terminals.

When CBA initially announced the coming of Albert in a media release on 17 July 2012, it proclaimed, “Albert, created using the Android Ver 4.0 operating system, is a first-of-its kind solution in the market. Moving beyond the parameters of traditional, simple payment devices, the human-centric design of Albert has been specifically created to improve customer interaction.”

But that “human-centric design approach”, which the media release, states was “engineered from the ground-up”, does not appear to encompass use by customers of diverse abilities and needs. Accessibility does not appear to have been integrated into the design from the ground-up.

Finish Reading: Commbank’s new EFTPOS “Albert”: Accessibility short-changed